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MIDAS | Bug Tracker

Bug ID: #1679

Background data refresh may return erroneous data under certain conditions

Status:Closed
(Updated 2015-03-02 @ 15:04)
Impact Matrix:
High
Likely
Low
*
LowImpactHigh
Category:Functionality (Server Side)
MIDAS Versions Affected:4.06 - 4.08
Browsers Affected:Microsoft Internet Explorer Microsoft Edge Mozilla Firefox Google Chrome Apple Safari Opera
Details:Some bookings may appear to suddenly vanish from view, and require a refresh of the screen for them to show again when both of the following conditions are met:
1) The hours a user can view/access are restricted from the default Midnight-Midnight view
2) The user is viewing the Booking Grid with the "Clients" or "In Use" filters in effect.
Symptoms:Some bookings disappear from view until the screen is refreshed
Workaround:A number of workarounds exist:
1) Set the value of "Background data refresh" to "0" (MIDAS Admin Options → Manage MIDAS → Appearance → Booking Grid Settings)
2) Unrestrict users hours to allow them to view/access Midnight-Midnight instead of a portion of a day (MIDAS Admin Options → Manage Users & Permissions → [select user] → Day starts at X and runs for Y hours)
3) If workaround 2 above isn't feasible, remove access to the "In Use" and "Clients" view filters for affected users (MIDAS Admin Options → Manage Users & Permissions → [select user] → View Access)
Resolution:Fixed for v4.08 if installed/updated after 2nd March 2015
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