MIDAS - Bug Tracker - Help
Report a new bugTo report a new bug, you must first be registered and logged in.
However, before reporting a new bug, first please check the following:
- You are using the latest version (and build) of MIDAS (Check via MIDAS Admin Options → Manage MIDAS → Update)
- Your web browser is supported and up-to-date
- You've cleared your browser's cache/temporary internet files and the bug still exists
- You've disabled any browser addons/extensions which may interfere with the correct display and function of MIDAS and the bug still exists
- Your issue hasn't already been reported/fixed - use the links on the left of the screen to explore existing bugs
What details should I include in my report?The more information you can provide us with, the faster we can investigate, replicate, and resolve your potential issue. It helps us greatly if you're able to confirm whether you're also able to replicate your issue in our online demo.
Please do not include sensitive/personally identifiable information in your report, as your report will be published on this site. If you need to communicate such information with us, please contact us instead.
Note: If specific customizations have been developed for your MIDAS, and your issue relates to these, please do not report it here, instead contact us for assistance
I've found a bug in an earlier version of MIDAS - should I report it and will it still be fixed?We welcome and appreciate all bug reports from our users here at MIDAS HQ. Each report we receive is investigated and categorized according to its severity and likelihood of occurring.
Generally speaking, bugs found in earlier versions of MIDAS won't be fixed in those now obsolete versions, but will instead be addressed in current/future versions if it also affects those.
For this reason, it's strongly advisable to have an Annual Support Subscription for your MIDAS to ensure that you'll always be able to update to the latest version and obtain the latest fixes.
Whilst we generally don't provide updates to older versions of MIDAS, the only exception to this is if a bug is deemed serious and severe enough in our view to warrant producing an emergency update to one or more previous versions, in which case, even if you don't have an Annual Support Subscription, you may still be entitled to the emergency update.